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Yes, within 15 business days of placing the order and before shipment. Once shipped, cancellation is not permitted, but products may be returned subject to applicable fees.

Orders canceled post-shipment or after preparation will incur a 10% restocking fee (minimum $25) plus freight charges. Refunds will be processed within 5 business days after receipt of goods at our NJ warehouse in resalable condition.

Like-for-like replacements will be provided at no cost during the warranty term if equipment experiences excessive downtime or fails to maintain quality standards.

The Supplier will remove defective or non-conforming products at its expense. If removal is due to reasons outside Supplier’s control (e.g., change in Member’s needs), costs will be borne by the Member.

Supplier is liable for losses, claims, attorney’s fees, and damages resulting from failure to meet contractual or order requirements but not for issues outside its control.

The Member may decide whether a defective product should be repaired or replaced, provided timely notice is given. Delay in notice may alter remedy options.

The Supplier ensures service agreements are available post-warranty through itself, the manufacturer, or authorized third parties. Warranty tracking will be maintained where feasible.

For products manufactured by the Supplier: the Supplier will repair, replace, or correct the defect at no cost. For third-party products: the Supplier will coordinate repair or replacement through the manufacturer’s warranty program but is not directly liable for related costs.

The policy excludes defects caused by misuse, improper storage, unauthorized repairs, mishandling, or external factors outside Supplier’s control. Coverage also depends on valid manufacturer warranty and part availability.

Products held by the Supplier are at Supplier’s risk. The Supplier is responsible for any storage-related costs.

No restocking fee will be charged under the following conditions:

• - The item or product is returned due to damage, incorrect shipment, or Supplier order entry error.
• - The product is returned within 24 hours of delivery.
• - The product is returned and exchanged for other inventory.

Outside these conditions, standard restocking fees may apply as outlined in the cancellation policy.

Refunds are processed within 5 business days of receipt of returned goods at our warehouse, once inspected and verified for compliance.

The Supplier shall accept the following as valid reasons for return or credit:
- The product is defective or non-conforming.
- The product was incorrectly ordered or shipped.
- The product was received as an overage or duplicate order (noted on the shipping documents).
- The product was delivered late or delayed and, as a result, is no longer usable or needed by the Member.

Additional fees apply only for:

• Express or expedited shipping
• Hazardous materials (Hazmat)
• Temperature-controlled items
• Products requiring special handling

At the time of purchase, any applicable additional charges, such as for special delivery options, installation, or fuel surcharges, will be clearly listed. You’ll always know your total cost upfront before completing your order.

Yes. If multiple delivery options are available (e.g., drop ship, inside delivery, or delivery with installation), those choices and their associated costs will be displayed in your shopping cart for easy selection.